When you’re paying $600/yr for a Tesla Motors Service Plan, the least you would expect them to do is to offer loaner vehicles while your Tesla Model S is in the shop.
Most dealership service centers offer loaner vehicles for the convenience of their clients. This is nice, because for most of us, our vehicle is our lifeline. The way that transportation is set up in this country, except in major cities, means it’s nearly impossible to get around without your personal vehicle. If you have to bring your vehicle in for service, which could take hours [or even days!] depending on the workload and parts availability, then it’s nice to know that you’ll still be able to get to work on time or back to school to pick up the kids.
Some service centers offer fleet vehicles as loaners, so no options like zone climate control or satellite navigation [for the most part anyway]. Other service centers, like Lexus and BMW, offer fully-equipped vehicles as loaners. Tesla Motors Service Centers will be offering top-of-the-line Tesla Model S 85kWh loaner vehicles, fully charged and ready to go up to 265mi. Not only do you get to drive something familiar, you may not even have to drive it to the service center, as they’ll pick up your car from home and drop off the loaner. Convenience is key to the automobile service experience, and Tesla Motors is on the right track to see their customers treated right.